Privacy Policy

Information we collect

When you contact us or complete our enquiry form, we may collect:

• Your name, email address and telephone number
• Your postcode and relevant property information
• Your cleaning requirements and preferred service details
• Any other information you voluntarily provide in your enquiry

How we use your information

We use personal information where necessary to:

• Respond to enquiries and prepare quotes
• Arrange and provide cleaning services
• Communicate with customers about their enquiry or service
• Manage ordinary business administration and records
• Meet legal, tax, accounting or regulatory obligations

We process this information to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, or for our legitimate interests in operating and improving the business. We do not sell personal information.

Sharing information

We only share personal information when it is reasonably necessary to provide or administer our services, when a trusted service provider supports our business, or when the law requires it. Service providers must handle information securely and only for the agreed purpose.

How long we keep information

We keep enquiry information only for as long as needed to respond, provide services, maintain appropriate business records, resolve queries and meet legal obligations. Retention periods depend on the nature of the information and whether an enquiry becomes a customer relationship. Information that is no longer needed is securely deleted or anonymised.

Keeping information secure

We take proportionate organisational and technical steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Your rights

Depending on the circumstances, UK data protection law may give you the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete or restrict the use of your information
• Object to certain uses of your information
• Ask for information you provided in a portable format
• Withdraw consent where consent is the basis for processing

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk if you are concerned about how your information has been handled.

UK data protection principles

We aim to process personal information lawfully, fairly and transparently; collect it for clear and limited purposes; use only what is necessary; keep it accurate; retain it only as long as needed; and protect it appropriately.

Contact us about your information

To ask a privacy question or exercise your rights, please use the Oak & Vale Cleaning enquiry form and state that your message is about personal information. A business email address at oakandvalecleaning.com will be added when available.

Changes to this policy

We may update this policy when our services or legal responsibilities change. The latest version will always appear on this page with its update date.